Infusion & Immunotherapy Center

All procedures require pre-authorization from your insurance company, 2-14 days in advance of your scheduled treatment. You will receive a phone call from our patient access associates as soon as we receive authorization for your treatment.

Please expect an automated reminder all prior to your scheduled treatment to confirm your appointment. Please call us at least 48 hours prior to your appointment if you need to cancel or reschedule your treatment.

• Having your labs drawn at least a day before your scheduled appointment may shorten your treatment time.
• If your lab tests are drawn on the day of your treatment, it may take 30 minutes to 1 hour to receive the results.
• In many cases, your nurse must report the results to your physician before your medication is prepared. Sometimes, treatment may be postponed based on your lab results.

• Unless directed otherwise by your physician, please drink plenty of fluids the day before your infusion treatment. Consider bringing personal diversions: books, magazines, laptops, iPads, iPods, and cell phones are good choices. Please bring headphones for your personal devices if you would like to enjoy music or entertainment.
• Wear loose and comfortable clothing with access to your arms. If you have a port, staff will need to access your chest. Temperatures fluctuate in the Infusion and Immunotherapy Center, so please dress comfortably and consider dressing in layers. Warmed blankets are always available if you are chilly.
• You are welcome to bring snacks or a sack lunch. We encourage foods with little or no odor. Trendz Café is across the lobby from the Infusion and Immunotherapy Center and is open daily, 7 AM – 7 PM, for meals, snacks and beverages.

• Free, permit-required, reserved Infusion and Immunotherapy Center self-parking spaces are in Lot A in front of the main hospital. The Infusion and Immunotherapy Center will issue parking permits to those who need them.
• For other parking options, please visit our maps page.
• For your convenience, a free shuttle service runs between Valley’s Oncology & Hematology Clinic and the hospital’s main entrance. Office staff at either location can assist you with calling the shuttle.

Because infusion medications vary in administration time and the Infusion and Immunotherapy Center schedules patients based on the anticipated infusion time, it is important for you to be on time for your appointment. Kiosks are available for easy check-in. Once you have completed checking in, please proceed through the double doors to get your wristband from the front desk.

After checking in, you will be escorted to your treatment room. The room includes storage for your personal belongings and a shared bathroom. A nurse will check your blood pressure, height, weight, and medical history.

• Semi-private rooms, many with pleasant courtyard and garden views
• TV in each room
• Free WiFi internet access
• Pillows and warmed blankets
• Light snacks and beverages available upon request. Please bring snacks and/or a sack lunch if you may want to eat during your treatment.
• Free interpreter services—please let us know if you would like an interpreter available during your infusion.

• The pharmacy will prepare your treatment medications as ordered by the physician. For maximum effectiveness, these medications will be only prepared after you arrive.
• Medication preparation time may take up to 1 hour.

• Before Treatment Pre-Medication: Your physician may order medicine to prevent nausea or anxiety. This may take about 30 minutes.
• Your total treatment time will vary depending on the type of regimen you receive.
• Your nurse will be able to estimate the length of time of your treatment.

We strive to keep our infusion spaces a healing environment. As such, we have limited space for visitors. Only one visitor is allowed per patient. Due to the hazardous medications being administered in the Infusion and Immunotherapy Center, children 12 years and younger are not allowed in the infusion rooms.

Infusion and Immunotherapy Center observes the Valley Medical Center policy regarding animals. Only service animals are allowed access to areas of Valley open to the public, except in spaces where the treatment of the patient or other patients would be compromised by the service animal’s presence.

A service animal may accompany an individual into the waiting room of an ambulatory care area. A service animal will not be permitted into the treatment room of an ambulatory care area if the presence of the service animal compromises the treatment of a patient.

Please call us at 425.228.3440 if you have any questions about bringing your service animal.

Please be open and honest with the staff about how your treatment is going and how you are feeling. You will find that you will have good days and bad days. We are here for you and your care. Thank you for allowing us to be a part of your medical team. 

While in the Infusion and Immunotherapy Center, you may have many questions. Please discuss any questions with your infusion nurse. If they are not able to answer your question, it will be relayed to the appropriate staff or physician for an answer as soon as possible. If a concern arises at home, please call us at 425.228.3440 or write it down to ask at your next appointment.

Please arrange to have an escort available at the end of your treatment. At the time of your discharge, your nurse will provide you and your escort with important information about your treatment and discharge instructions. If you are given a medication to help you relax (sedative) during your treatment, you will be required to have a responsible person drive you home.